Return & Refund Policy

Return Policy

At  KRV DESIRE, we are committed to delivering handcrafted elegance with quality and care. If you receive a damaged item or a completely incorrect product, you may request a return within 7 days of delivery.

To be eligible for a return:

• A proper unboxing video (taken before the package is opened) is mandatory.

• Include clear photos of the product from all angles.

• Items must be returned in their original packaging, along with any accessories provided.

Please note:

• Minor variations in color, texture, or size may occur due to lighting, backgrounds, or photoshoot conditions and are not considered defects.

• KRV DESIRE will bear the return shipping costs in approved cases.

If your return request is validated:

• We will offer a Only Exchange product - Not return product available

• If the item is out of stock, a refund will be issued within 4-5 working days.

As all products undergo thorough quality checks, our return policy is applied strictly.

For return requests or support, please email us at KRVDESIRE@gmail.com or WhatsApp us at 7600630015